Placement practice
Technical Talent
Service desk, NOC, security, and engineering seats for MSPs, tested on the real work before you see a resume.
What this is
The techs behind your service desk, your NOC, and your projects
Dokimo places dedicated technical staff on your PSA board, your alert queue, and your project plan. They work in your tools, answer to your service delivery manager, and cover the hours you set.
If a tech costs more than the agreement pays, you can't take the client. That's the gap Dokimo exists to close. A domestic search for a Tier 2 tech, a NOC analyst, or a network engineer keeps running into too few people at a price your margin can't carry. We recruit internationally, so the search starts with a much wider pool, and someone recruited internationally costs a fraction of a comparable US hire.
Every candidate is tested on the real work before you meet them. That means your interview hours go to people who can already do the job, not to a stack of resumes.
One question belongs in every MSP search: which client environments can someone based outside the US touch? That's your call, set by your own agreements and your counsel, and some clients require US-only access. We fit the seat to your answer. Our page on offshore techs and client contracts walks through how to sort your clients before a seat starts.
Roles
Who we place
Not an exhaustive list. If the role you need is adjacent to one of these, ask. The sourcing and screening are the same.
Service Desk & NOC
The seats that answer the queue and watch the alerts. Remote only: no deskside visits, no racking, no cabling.
- Service Desk Technician (Tier 1 to 3)
- NOC Technician
- Microsoft 365 Administrator
Systems, Network & Cloud
Engineers for servers, firewalls, identity, and cloud tenants.
- Systems Administrator
- Network Engineer
- Cloud Engineer (Azure / AWS)
- Backup & Disaster Recovery Specialist
Cybersecurity
Detection, response, and governance seats for MSSPs and the security side of an MSP.
- SOC Analyst (Tier 1 to 3)
- Security Engineer
- Incident Responder
- Vulnerability Management Analyst
- GRC & Compliance Analyst
- Identity & Access Engineer
- Security Operations Coordinator
Projects & Onboarding
The people who move a new client from signed agreement to fully onboarded, and keep project dates from slipping.
- Project Manager
- Technical Project Coordinator
- Implementation Consultant
- Business Analyst
Automation & Platform
Scripting, automation, and integrations that take repeat work off your techs.
- DevOps & Platform Engineer
- Automation & Scripting Engineer (RMM / PSA)
- Integration Engineer (PSA, RMM, and billing tools)
Engagement
How to bring this person on
Staff augmentation
The person works your account and only your account, reports to your managers, and sits in your reporting line. They are employed in their own country through Dokimo's employer of record (EOR) partner, which runs their payroll there, and you pay Dokimo one invoice.
Month to month, with no long-term contract. If a hire isn't working out in the first 90 days, we find a replacement at no extra cost.
Dedicated team
The same arrangement across a whole function rather than one seat: a multi-person pod hired to a single spec, working as a unit under your manager, with one Dokimo contact for the contract and one invoice.
Best for standing up an entire function, like an overnight rotation or a billing team.
Contract to hire
Tier 3 technical and technical management seats only. Start with the person placed through us on staff augmentation, then hire them directly once they have proven the fit.
Available for Tier 3 technical and technical management roles, and useful when the role is new or the bar is hard to describe on paper. We do not offer it for Tier 1, junior, administrative, finance and accounting, or sales and marketing seats.
Direct placement
For Tier 3 technical and technical management seats only, we will run the search and let you hire the person directly. Ask us for direct placement terms.
Available for Tier 3 technical and technical management roles. We do not offer it for Tier 1, junior, administrative, finance and accounting, or sales and marketing seats, including titles that read as management such as Account Manager.
Also hiring elsewhere in the business?
The other practices are screened to the same standard.
See Administrative Talent See Finance & Accounting Talent See Sales & Marketing Talent
Hire technical talent.
Tell us the seat, the hours you need covered and the tools you run. We'll reply with questions and the next steps, not a pitch deck.