Pricing
What an MSP seat costs, by country, role and level
Pick the country, the role and how senior you want the person to be. You'll see a starting monthly price for each seat, with no form to fill in first.
Price calculator
Estimate your monthly cost
Choose a country, then add each role you need and how senior the person should be. The estimate updates as you go.
Who do you need?
That's the most roles one estimate can hold. For a bigger team, ask us for a quote.
Can't find the role you need? Tell us about it and we'll price it
Every starting price
The full price list
Starting monthly prices in US dollars, for one person in each role. Junior, mid-level and senior describe how the person works: a junior is newer to the work, a senior takes the hardest tickets and helps the people around them.
| Role | Philippines | Mexico | ||||
|---|---|---|---|---|---|---|
| Junior | Mid-level | Senior | Junior | Mid-level | Senior | |
| Service desk | ||||||
| Help desk technician | $1,500 | $1,600 | $1,750 | $2,400 | $2,600 | $2,750 |
| NOC or L2 technician | $2,100 | $2,300 | $2,500 | $3,150 | $3,550 | $4,000 |
| IT dispatcher or service coordinator | $1,500 | $1,650 | $1,800 | $2,400 | $2,700 | $2,950 |
| Security | ||||||
| SOC analyst | $2,000 | $2,150 | $2,350 | $3,250 | $3,750 | $4,250 |
| Security engineer | $3,500 | $3,900 | $4,300 | $4,900 | $5,550 | $6,250 |
| Engineering | ||||||
| Network engineer | $3,100 | $3,450 | $3,800 | $4,550 | $5,450 | $6,350 |
| Cloud engineer | $2,800 | $3,250 | $3,700 | $4,900 | $5,550 | $6,250 |
| Operations and billing | ||||||
| Project manager | $2,550 | $2,950 | $3,350 | $4,550 | $5,100 | $5,700 |
| MSP billing specialist | $1,650 | $1,800 | $1,950 | $2,400 | $2,700 | $2,950 |
How the Philippines and Mexico line up with US hours, and the local rules that shape a seat
What you are paying for
What the price covers, and what it doesn't
Inside the monthly price
- The person in the seat, working your queue in your tools, under your managers
- Their pay and the employer costs local law requires, including year-end pay
- Finding and testing the people you interview
- Their employment and payroll in their own country, through our employer of record (EOR) partner
- One monthly invoice
- A free replacement if the fit is wrong in the first 90 days
Outside it
- The licenses the seat needs: your PSA, RMM, Microsoft 365, documentation platform and the rest, which you provide
- The optional secure remote workstation, priced separately
Want the person on your own payroll for good? On Tier 3 technical and technical management seats you can hire them directly after a start on staff augmentation, or ask us about direct placement.
The terms
Month to month, with a replacement guarantee
Month to month
There is no long-term contract. You pay one monthly invoice from Dokimo for as long as you keep the seat.
A free replacement
If a hire isn't working out in the first 90 days, we find a replacement at no extra cost.
You choose who starts
Everyone you meet has already been tested on the real work. You interview, and you decide who gets the seat.
Questions
Pricing questions
What does a Dokimo seat cost each month?
Seats in the Philippines run from $1,500 a month. Seats in Mexico run from $2,400 a month. Those are starting prices. The role and the level change the price, and the pricing calculator shows the price for each role and level. You provide the tool licenses the seat needs.
Are software licenses included in the price?
Licenses aren't in the price. The person in the seat works your queue in your tools, the same way a tech on your team does, so you provide the licenses the seat needs: your PSA, RMM, Microsoft 365, documentation platform, and anything else. The monthly price covers the person's pay and the employer costs local law requires, their employment through our EOR partner, finding and testing candidates, and one invoice.
Is there a long-term contract, and who employs the person?
Month to month, with no long-term contract. You pay Dokimo one monthly invoice. On our core model, staff augmentation, the person is employed in their own country through our employer of record (EOR) partner, under local employment law, and paid through local payroll there. They work as part of your team and to your priorities, and the employment obligations in their country sit with the EOR partner. Direct placement is the exception, and a narrow one: for Tier 3 technical roles and technical management seats we will run the search and let you hire the person directly instead. Ask us for direct placement terms. We do not offer it for Tier 1, junior, administrative, finance and accounting, or sales and marketing seats.
What happens if a placement does not work out?
If a hire isn't working out in the first 90 days, we find a replacement at no extra cost. We won't put a number on how long a replacement takes, because it depends on the role.
Tell us which seats you're pricing.
Send the seats, the hours and the tools you run. We'll reply with questions and the next steps, not a pitch deck.