Roles for MSPs
The seats an MSP fills, and how each one is tested and priced
Pick the seat you can't fill. Each page covers who Dokimo places, how they're tested, what the engagement includes, and where a remote seat makes sense against a domestic hire.
Help desk technicians
Hire remote help desk technicians for your MSP, Tier 1 to Tier 3, dedicated to your PSA queue and escalation path. One monthly invoice, no long-term contract.
NOC technicians
Hire remote NOC technicians to watch RMM alerts, verify backups and run patching in the hours you set. Dedicated to your MSP, one monthly invoice.
Dispatch & service coordinators
Hire remote dispatch and service coordinators who triage and assign tickets in your PSA, schedule your on-site techs and keep the board clean, on one invoice.
Systems administrators
Hire remote systems administrators for M365, Entra, servers and backups. Month to month, no long-term contract.
Network engineers
Hire remote network engineers for firewalls, switching, wireless, VPN and SD-WAN. Seats run from $3,100 a month.
Cloud engineers
Hire remote cloud engineers for Azure and AWS tenants, IaC, and RMM and PSA automation. Seats run from $2,800 a month.
Project managers
Hire remote project managers for MSP client onboarding, migrations and cutovers. Dedicated remote staff from $2,550 a month, tested on real project work.
SOC analysts
Hire remote SOC analysts for your MSP or MSSP, Tier 1 to Tier 3, tested on a live alert. Seats run from $2,000 a month, and you provide the licenses.
Security engineers
Remote security engineers for MSPs and MSSPs: EDR, identity, vulnerability management, hardening. Seats run from $3,500 a month, plus your licenses.
MSP billing specialists
Remote MSP billing specialists reconcile agreements to your PSA and vendor invoices to what you resold. They prepare; your people approve every payment.
SDRs for MSPs
Dedicated remote SDRs for MSPs: prospect research, outbound calls and email, inbound follow-up and booked meetings. Pricing and calling rules stay with you.
Tell us about the seat you need filled.
Tell us the seat, the hours you need covered and the tools you run. We'll reply with questions and the next steps, not a pitch deck.