For MSPs and MSSPs
Staffing for MSPs, tested on the real work.
Dokimo places dedicated staff from the Philippines and Mexico on your service desk, NOC, security, engineering, billing and sales seats. Every candidate is tested on the real work before you meet them. The person you pick works your queue in your tools. Seats in the Philippines run from $1,500 a month and seats in Mexico run from $2,050 a month, plus the tool licenses you provide.
Not built for on-site work, cover for a short spike, or a client you keep US-only. Where Dokimo doesn't fit
The seats we fill
Pick the seat you can't fill
Every seat is remote. Each page covers what the person does and where a remote seat is the wrong answer.
Service desk & NOC
The queue, the alerts and the dispatch board.
Engineering & projects
The standing work your senior engineers never get to.
Security
Alert triage and the security stack, for MSPs and MSSPs.
Back office & pipeline
The work that decides whether the tickets pay.
Browse by function: Technical Talent, Administrative Talent, Finance & Accounting Talent, Sales & Marketing Talent. If you're not an MSP, Dokimo fills the same seats for other US companies too.
Pricing
Starting prices, printed up front
Where a seat lands depends on the country, the role and the level. Every price includes the full employer of record service, with tax compliance and the legal and regulatory requirements of the country, and an international background check on every candidate we submit. You provide the licenses the seat needs, like your PSA, RMM and Microsoft 365, as you would for any tech. Month to month, with no long-term contract. The one optional add-on, the Productivity and Security Suite costs an extra $399 a month per person.
The Philippines
From $1,500
a month, per person
On Manila hours: the US evening and overnight.
Mexico
From $2,050
a month, per person
On Mexico City hours: the US business day.
By role and level
Price your team
in either country
Engineering and security seats start higher. Pick the role and the level to see the price. Use the calculator
Why hire internationally
Labor is the line item that sets your margin
An MSP sells hours and outcomes and pays for them in salaries, so the price of a tech decides which agreements you can take. If a Tier 2 tech costs more than the agreement can carry, the deal doesn't get signed, however good the pipeline looks. The page on staffing for MSPs sets the starting prices against what an agreement can carry.
- Your margin gets room. The cost gap can go toward a stronger seat or the second pair of hands your queue has needed all year.
- A wider pool for the hard seats. A Tier 3 network engineer or an overnight NOC analyst is hard to find within driving distance. Recruiting internationally turns a short list of whoever's available locally into a real choice.
- The bar stays where it is. A wider pool at a price your agreements can carry, without lowering the bar for who fills the seat.
- Coverage after hours. Nights, weekends, and early mornings become a staffing decision instead of extra hours for your day team. One person can't cover them alone, so a rotation is several people.
Where we recruit
Two countries, chosen by the hours the seat needs
The hours you need covered decide the country.
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The Philippines
The Philippines doesn't change its clocks. It sits 12 hours ahead of US Eastern while the US is on daylight time, and 13 hours ahead from November to March. A Philippine workday falls in the US evening and overnight, so it suits seats that run after your day team logs off.
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Mexico
Central Mexico doesn't change its clocks. It runs one hour behind US Eastern in winter and two hours behind while the US is on daylight time, so a Mexico City workday lines up with most of the US business day. It suits seats that work live with your team.
Client contracts and limits
Where Dokimo fits, and where it doesn't
It fits a remote seat, worked in your tools under your managers, on hours you set. Which client environments a remote tech may touch is your call, set by your own agreements. Dokimo matches each seat to the clients you've cleared, and your US team keeps the rest.
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A client you keep US-only
Some contracts, insurers and compliance terms require it. Export-controlled defense data and criminal justice systems are effectively closed to anyone outside the US, and Dokimo won't place anyone on either.
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On-site work
Racking, deskside visits and anything else that needs hands in the room stays with your own staff.
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Cover for a short spike
A seat takes time to recruit and ramp, so it doesn't suit a short spike.
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A desk you never want to manage
The person in the seat works under your managers. If you'd rather buy overnight coverage as a finished service, a white-label help desk fits better.
Testing
Tested on the real work before you see a resume
Every candidate is tested on the real work before you meet them. Anyone can forward you a stack of resumes. You interview people who have already shown they can do the job.
How it starts
From “we need someone” to someone starting
Tell us about the seat
Share the work, the tools and the hours you need covered. We recruit in the Philippines and in Mexico, and the hours decide which.
Meet tested candidates
Every candidate has had an international background check and has already passed testing. You interview a short list and choose who gets the seat.
Your hire starts
They are employed in their own country through our employer of record (EOR) partner, which handles employment, payroll and tax compliance, and they work in your tools under your managers. You get one monthly invoice from Dokimo, month to month, with a 90-day replacement guarantee.
Who's behind it
The People practice of Koine Cyber
Dokimo means “tested and approved.” The About page covers where the name comes from and how we work.
Questions
Questions before you hire
Is there a long-term contract, and who employs the person?
Month to month, with no long-term contract. You pay Dokimo one monthly invoice. On our core model, staff augmentation, the person is employed in their own country through our employer of record (EOR) partner, under local employment law, and paid through local payroll there. They work as part of your team and to your priorities, and the employment obligations in their country sit with the EOR partner. Direct placement is the exception, and a narrow one: for Tier 3 technical roles and technical management seats we will run the search and let you hire the person directly instead. Ask us for direct placement terms. We do not offer it for Tier 1, junior, administrative, finance and accounting, or sales and marketing seats.
How fast can you present candidates?
Slower than a firm that forwards you resumes, and that's deliberate. We won't quote a time to shortlist, because it depends on the role and the level.
Can you cover after-hours and overnight?
Yes, as a rotation. One person can't cover nights and weekends alone, so it takes several seats working agreed shifts. Each person works the hours you agree with us, whether that's your US business hours, early mornings or overnight, and coverage runs to those hours only.
How do I know the person is actually working, and that my clients' data is safe?
Your own tools already answer part of this. PSA time entries, ticket notes, SLA reports and remote-session logs show whether the work is getting done. The optional Productivity and Security Suite puts the person in a secure, US-hosted Microsoft Azure environment. It doesn't change where the person sits, so it doesn't make a US-only client eligible. The suite includes productivity monitoring, which shows whether the person is working at their station through the day, and you read the reports in our client portal. The person is told about it, and it's written into their agreement. It also includes security for the digital workstation and onboarding to it. It costs $399 a month per person on top of the seat.
Tell us about the seat you need filled.
Tell us the seat, the hours you need covered and the tools you run. We'll reply with questions and the next steps, not a pitch deck.