Project delivery for MSPs
Hire Remote Project Managers for MSP Onboarding and Cutovers
A signed client, a go-live date, and the one engineer who knows the migration is out on an escalation all week. A remote project manager, placed by Dokimo, owns the plan, the dependencies and the status updates, so your dates stop depending on which senior engineer has a quiet week.
Dates that depend on a quiet week
Think about the last onboarding that ran late. Odds are the engineer doing the migration was also on the escalation queue, and one dependency, a registrar login or a firewall change or a vendor delivery date, sat with someone nobody chased. The work was fine. What was missing was a person whose whole job is the plan: the dependency nobody owns, the slip caught in week two instead of week six, the status update the client actually reads.
That coordination layer is the seat. The project manager builds the plan with your engineers, books their time before the quiet week ends, tracks dependencies, keeps the client's own tasks visible and writes the status update. Your engineers keep doing the engineering. Legally, the project manager works for Dokimo's employer of record (EOR) partner and is on local payroll in their own country. Day to day they answer to your managers and work your account only, so they learn your runbooks, your onboarding checklist and your escalation path instead of juggling four companies' projects.
What the seat runs, from first plan to service desk handoff
For a new-client onboarding the project manager runs discovery and documentation collection, the agent deployment schedule, the email and identity migration waves, the cutover checklist, the go-live, and the handoff to your service desk with the runbooks written. Migrations and rollouts inside an existing client get the same discipline: a plan, owners, dates, and a record in your PSA project that matches what's actually happening.
The seat also covers what surrounds the plan: start-of-project agendas and notes, risk and dependency logs, change-request tracking, the project slides for a QBR, and the weekly status. What stays with your US team is the client-facing side: the conversation about scope or risk, anything that needs a signature, and how your MSP describes its team to its clients. That's your call under your own agreements.
How the seat is tested, and what it costs
Coordination depends on clear written English more than on any process tool. Every candidate is tested on the real work before you meet them. For this seat that is a project exercise, such as a client onboarding plan with a dependency nobody owns.
Project management and coordination seats run from $2,550 a month in the Philippines and from $4,550 a month in Mexico. The level of the work decides where a seat lands, because a project coordinator who keeps one onboarding on schedule and a project manager who owns your whole delivery calendar are different jobs. The calculator on the pricing page shows the price for each level.
Month to month, with no long-term contract. Dokimo won't quote a time to shortlist, and says so plainly, because the seat and the stack decide it.
On-site steps, rescues and one-off projects: where this is the wrong answer
A remote project manager can't do the on-site steps of a project: the rack, the cabling, the desk visits at go-live, the walk-through of a client's office. Those steps still need your on-site tech, a vendor or a client contact, and the project manager plans and chases them. It's also not a rescue. If a client onboarding is already on fire and someone with authority needs to own the recovery this week, that's a leader on your side, not a remote project manager learning your org chart.
Regulated clients need a conversation first, and some stay with US staff. Access to a client's project data and credentials depends on that client's agreement and data. You and your counsel decide, and Dokimo works around that. Some environments are effectively closed to a project manager outside the US, and Dokimo won't place anyone there: export-controlled defense data and criminal justice systems. HIPAA does not itself bar work from outside the US. If your MSP can reach health data, its agreements and risk analysis count, and many clients' agreements go further. Other limits are contract or insurance terms that vary. Nothing here is legal advice. Your agreements and your counsel decide.
And it isn't cover for one project. A single migration with a go-live date, then nothing, is better run by a project vendor or a temp. The seat is built for an MSP whose onboardings and rollouts keep arriving. A seat takes time to recruit and ramp, so it doesn't suit a short spike.
What you get
What the engagement covers, and what is optional
Onboarding and cutover plans
Project start, discovery, documentation collection, agent and identity migration waves, the cutover checklist and the handoff to your service desk.
Dependencies and engineer calendars
Engineer time booked around your escalation load, client tasks kept visible, and slips flagged early. Chasing what nobody owns is the job.
Status your client actually reads
Weekly updates and risk logs kept in your PSA projects, written for the client contact, with any change to scope routed to your US owner.
Project managers and project coordinators
A project coordinator for one onboarding and a delivery lead for the whole calendar are different seats, so tell us which you need.
Optional secure remote workstation
The one optional add-on, priced apart from the seat: a US-hosted virtual desktop for project data, centrally revocable access, disclosed productivity and activity monitoring, and managed endpoint security.
Questions
Frequently asked
What does a remote project manager cost?
Seats run from $2,550 a month in the Philippines and from $4,550 a month in Mexico, depending on the level of the work, and the calculator on the pricing page shows the price for each role and level. Inside that price are the person's wages and the employer costs local law requires, year-end pay among them. It also covers the search and screening, one monthly invoice, and an employer in their own country, Dokimo's employer of record (EOR) partner, which runs their payroll. Your MSP supplies the licenses. Month to month, with no long-term contract.
Which parts of a client onboarding can a remote project manager own?
The plan, the dependency list, the calendar of engineer time, the cutover checklist, the status updates and the handoff notes to your service desk. On-site steps stay with your on-site tech or a local vendor, and anything the client signs, or any scope conversation, stays with your US team. Which client environments the project manager sees is your call under your agreements, and Dokimo fits the seat to it.
Will a remote project manager work my team's hours?
The project manager works the hours you agree with us, and the overlap you need is part of that agreement. Tell us which meetings are non-negotiable, such as your Monday planning call or a client's cutover window. If your needs change later, the agreed hours change with them.
How many projects does it take to justify a project manager seat?
Dokimo can't give you a number, because it depends on your calendar rather than a count. The test is whether onboardings, migrations and rollouts keep arriving steadily enough to keep the seat busy week after week. If they do, a dedicated seat fits. If the work comes in a burst and then stops, a project vendor or a local temp is the better buy.
Roles for MSPs
Other roles for MSPs
Tell us where your projects slip
Tell us the seat, the hours you need covered and the tools you run. We'll reply with questions and the next steps, not a pitch deck.